Privacy Policy

Last Updated: December 9th 2024

Welcome to Health Online! By accessing or using our app, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

  1. Acceptance of Terms

By downloading, accessing, or using the Health Online app, you confirm that:

  • You are at least 18 years old or have the necessary legal capacity to enter into this agreement.
  • You have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy.
  • You understand that Health Online is not a replacement for professional medical treatment in emergency situations.

Important: Health Online is not suitable for emergencies. In case of an urgent medical situation, call 911 or seek immediate assistance from your local emergency services.

  1. Services Provided

Health Online offers a platform connecting users with licensed healthcare providers for telehealth consultations.

  • We facilitate the scheduling and payment for healthcare services but do not provide medical care directly.
  • All medical advice, diagnoses, and treatments are delivered by independent healthcare providers.
  • The app is intended for informational and consultative purposes only and is not a substitute for in-person medical care.
  1. Emergency Disclaimer

This app must not be used for emergencies or urgent care needs.

  • Health Online is not a substitute for emergency medical care.
  • If you are experiencing severe symptoms such as chest pain, shortness of breath, or uncontrolled bleeding, stop using this app immediately and contact emergency services.

This disclaimer will be reiterated throughout the app to ensure clarity.

  1. User Responsibilities

As a user of Health Online, you agree to:

  • Provide accurate, current, and complete information during registration and use of the app.
  • Use the app solely for lawful, non-emergency purposes.
  • Understand that miscommunication, technical errors, or incomplete information may affect the quality of medical advice.
  1. Payment and Refund Policy
  • Payments for services must be made in advance and are non-refundable unless technical errors prevent service delivery.
  • Payment confirmation is required before consultations or other services can commence.
  1. Disclaimers and Limitations of Liability
  • Health Online does not guarantee specific outcomes from consultations.
  • Medical advice provided through the app should not replace an in-person consultation or physical examination.
  • Health Online is not responsible for any illness, injury, or death resulting from actions taken or not taken based on the advice received via the app.
  • We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the app.

Repeated Warning: Health Online does not provide emergency medical care. For urgent needs, please contact emergency services.

  1. Privacy and Confidentiality

Your use of Health Online is subject to our Privacy Policy. By using the app, you consent to the collection, use, and sharing of your data as outlined in the Privacy Policy.

  1. Modifications to Terms

We reserve the right to modify or discontinue, temporarily or permanently, the app or any part thereof, with or without notice. Your continued use of the app constitutes acceptance of any changes to these terms.

  1. Governing Law

These Terms and Conditions are governed by the laws of the Netherlands. Any disputes arising out of or relating to these terms will be resolved in the courts of The Hague.

  1. Contact Information

For questions, concerns, or support, contact us at [email protected].