Frequently Asked Questions

Consult certified local doctors from anywhere using chat or video calls. Both options support same day consultations, and video consultations allow doctors to provide prescriptions when appropriate.

Yes. You can schedule a consultation at a time that works for you. For urgent needs, urgent care is available for Silver plan users and above, where the first available doctor responds immediately.

All consultations, prescriptions, and personal data are encrypted and securely stored. Only authorized doctors and staff can access your information, ensuring confidentiality and compliance with healthcare standards.

Yes. All doctors are certified local professionals. Each doctor’s preferred language is noted within their profile, making it easy for users to choose a language they are comfortable with.

Chat consultations are ideal for quick questions or follow-ups. Video consultations are recommended for conditions requiring visual assessment. 

Yes. You can browse available doctors in the app and choose based on language, availability, or specialty.

Scheduled consultations take place at your selected time. With urgent care, the first available doctor responds as soon as possible.

Prescriptions are provided during video consultations. Recurring prescriptions are available for HO Club members and higher plans, including Silver. 

Urgent care is for situations that cannot wait. No appointment is needed, and the first available doctor responds. This service is not for life-threatening emergencies. In serious situations, contact local emergency services immediately. 

All payments are made directly through the app. After each consultation, you receive a receipt or invoice, which can be submitted to your travel insurance provider. Health Online does not process insurance claims.

Yes. Users can access: 

• Free version: Browse doctors and pay per consultation at full price
• HO Club: Includes consultation discounts and access to prescription requests
• Silver Plan: Includes all HO Club features plus urgent care 
• Short-term options: Weekly and daily passes that include Silver features

Fast Track is designed for minor conditions such as colds, conjunctivitis, heartburn, and other everyday concerns. It offers a quicker way to receive medical guidance without booking a full consultation.

Doctors are currently available during extended hours. The network is expanding to provide full 24/7 coverage, including nights and weekends.

Before your consultation, ensure your medical information is up to date in the app. Include current medications, allergies, relevant medical history, and a stable internet connection. This helps the doctor provide faster and more accurate advice.

Patient satisfaction is important to us. If your consultation does not meet expectations, you can submit feedback through the app. Our support team will review the case and take appropriate follow-up action. 

Health Online saves time and reduces stress by letting you consult with certified local doctors without traveling or waiting. You can access care from your accommodation and receive support when you need it.

You can use urgent care for immediate support from the first available doctor or book a same-day consultation at a time that suits you. 

Health Online helps manage recurring prescriptions, follow-ups, and minor ongoing conditions while abroad, so you can stay on track without disrupting your trip.

Yes. You can schedule follow-up consultations if needed. This is especially helpful for ongoing conditions, prescription adjustments, or to check progress after treatment.