Terms of Use

General platform and service terms

Last Updated: May 29, 2026

1 Operator and agreement

Health Online is operated by Healthcare Innovative Solutions B.V., registered in Curaçao under Chamber of Commerce number 163506 (HISBV). These terms govern use of its app, website and patient services. Contact: info@healthonline.app; website: healthonline.app.

The contracting user is identified by the authenticated account accepting these terms. These are standard terms for the relevant user group; they do not require names, identification numbers or signatures to be entered into the document. Individual bookings and subscriptions are recorded separately in the account.

2 Electronic acceptance and records

Before use requiring an agreement, you are given access to the applicable documents and actively select the acceptance checkbox. The account-linked record identifies the document version and date and time. Where you make a purchase, the accepted offer, billing terms and price are also recorded.

You can read or download the current terms and the version you accepted through the account. After closure, copies may be requested at info@healthonline.app subject to proportionate identity verification and lawful retention. Your acknowledgement of the Privacy Policy is separate from consent for health-data processing or any optional purpose. Repeated login does not silently substitute a different accepted contract.

3 Account eligibility and security

You must have legal capacity to enter these terms or use the supported process through a duly authorised adult representative. Account and patient details must be accurate and current. If arranging care for another person, use the designated representative process and identify the actual patient; do not share login credentials.

Protect your password and devices, use additional authentication where provided and promptly report suspected compromise. You are responsible for your own authorised activity and reasonable account security, not automatically for every unauthorised act regardless of fault. HISBV may verify identity or authority proportionately where necessary.

4 Local accounts and local prices

Local account status and access to local prices are granted following successful verification of a valid Curaçao identity card through Didit. This document requirement is the local eligibility criterion; no separate residence proof is required under this rule. A passport alone does not qualify in place of the Curaçao identity card.

Until verification succeeds, local prices are not activated. A failed check may be referred to info@healthonline.app for review and is not automatically treated as fraud. If the document expires or is invalidated, local eligibility may need to be reverified before a future local-price booking. An already confirmed booking is not automatically repriced because verification is later reviewed.

Didit’s processing and HISBV’s no-ID-copy storage practice are explained in the Privacy Policy and verification notice. Local status affects pricing only; it does not guarantee clinical eligibility, immediate access or an outcome. A hotel or employer membership does not automatically confer local status.

5 Services and medical limitations

The Platform facilitates consultations with independent licensed professionals, communications, prescription requests, medical-record access, and the membership or marketplace features displayed in the current offer. The professional supplies the medical service and independently determines whether assessment, treatment or a prescription is appropriate.

HISBV is a technology and administration provider. It does not diagnose or prescribe. Professionals remain responsible for their clinical acts and legal duties. HISBV remains responsible for its own services; describing it as a facilitator does not exclude responsibilities imposed by law.

Health Online is not for emergencies. Contact the emergency services for your actual location immediately if needed. Do not rely on the app or a queue for emergency assistance. Urgent Care is a next-available non-emergency service, with no guaranteed immediate availability. Symptom tools do not replace professional assessment.

6 Consultations and treatment consent

Remote care has limits, including the absence of a physical examination and possible incomplete history or technical interruption. Read and accept the Patient Consent and Terms of Care before using care functions and provide any separately required consent. A professional must still explain and obtain consent for specific treatment where required.

No preferred diagnosis, prescription, result or insurer reimbursement is guaranteed. The absence of a guarantee does not remove a professional’s standard of care. If in-person care is recommended or symptoms worsen, seek appropriate care without waiting for Platform support.

7 Offers prices and payment

Prices, currencies, taxes, included benefits, duration and renewal arrangements are displayed before you confirm a purchase. This document fixes no monetary rates or discount percentages. The offer accepted for the transaction determines those details and cannot silently be replaced retrospectively.

HISBV Curaçao issues consultation invoices in the treating professional’s name and on their behalf. It invoices its own subscriptions and partnership services in its own name. The designated Netherlands entity facilitates payments only and is identified in payment information. Payment through the designated route discharges the relevant obligation to the extent received and not reversed. Payment providers may include Stripe.

Subscriptions or memberships include only the benefits stated in the accepted offer. Consultations and prescriptions are separately payable unless expressly included. Local prices apply only following the required verification. The Data and Payment Policy explains invoicing, refunds, credits, payment failures and disputes.

8 Subscription renewal and cancellation

Recurring billing applies only as disclosed and accepted at purchase. Short-term daily or weekly offers must state whether they renew or expire. You may cancel renewal through account settings. Unless mandatory law or the accepted offer provides otherwise, access continues until the end of the paid period and no further renewal charge is made.

Subscription price changes require at least 30 days’ advance notice and apply only to a future renewal after that period. You may cancel before the revised price applies. Any legally required renewed payment authorisation must be obtained. Cancellation does not automatically erase medical records or require a refund for services already supplied; statutory rights and the Data and Payment Policy remain applicable.

9 Privacy and records

The Privacy Policy explains data categories, purposes, recipients, retention and rights. Separate affirmative consent is requested where required for health data or other sensitive processing. Accepting general terms does not waive privacy rights.

Paid plans may include convenient record-access or storage features, but a professional’s obligation to keep records of care already provided does not depend on continuing subscription payments. Account closure and inactivity do not automatically destroy medical records. Lawful access or export may be requested through support and the responsible professional where ordinary app access has ended.

10 Acceptable use and intellectual property

Do not provide deliberately false information, impersonate another person, harass users or professionals, use the Platform unlawfully, share accounts, bypass eligibility or payment controls, access unrelated records or interfere with security. Do not use unauthorised automation to scrape personal data or disrupt the service.

HISBV and its licensors retain rights in Platform software, branding and materials. You receive a limited right to use them for the service. You retain applicable rights in your own submitted content and allow processing only as necessary to provide the requested functions and as lawfully described. No term transfers ownership of your medical identity or creates permission to sell your health data.

11 Availability suspension and closure

HISBV uses reasonable efforts to operate the Platform but does not guarantee continuous availability or a professional at every moment. Planned maintenance is communicated where practicable. If a failure prevents a paid service, applicable refund or other remedy rights remain available.

HISBV may restrict an account for substantiated misuse, a material breach, unpaid sums, a significant security or safety risk or a legal requirement. Measures should be proportionate, with notice and an opportunity to resolve the issue where appropriate; urgent protective action may precede notice. Contact support to challenge a restriction. A good-faith complaint or chargeback is not by itself abuse.

You may request account closure. Accrued obligations, lawful record retention, access requests and relevant dispute provisions survive. Restriction or closure must not be used to defeat mandatory patient-record rights.

12 Liability and third parties

Professionals are responsible for their medical services. HISBV is responsible for its own contractual and legal duties. To the extent permitted by law, HISBV excludes indirect or consequential loss and limits its total liability to the amount you paid to HISBV for its own services in the twelve months preceding the event giving rise to the claim.

These limits do not apply where prohibited by law and do not exclude applicable liability for intentional wrongdoing, gross negligence or non-excludable personal injury or data-protection obligations. A limit cannot remove a remedy required by consumer or patient law. You are responsible for losses caused by your own unlawful or culpable misuse under applicable law, not for another party’s independent fault.

Outside providers, pharmacies and insurers have their own responsibilities. A link or listing is not a guarantee of their service. HISBV does not exclude duties it legally owes when selecting, engaging or administering its own service providers.

13 Complaints and dispute resolution

For Platform or billing complaints, contact info@healthonline.app with the relevant reference. We aim to resolve complaints within 30 days or explain why more time is needed. Clinical complaints may also be addressed to the professional or relevant authority. Contacting support does not stop a statutory deadline or restrict access to a regulator or court.

Curaçao law governs, subject to mandatory rights and protections applicable to you or the service. The competent courts of Curaçao may hear disputes, without excluding another court that has jurisdiction under mandatory law. Arbitration is available only by a separate lawful agreement; these terms do not require you to accept arbitration as a condition of using the service.

14 Changes to terms

Material changes are notified at least 30 days before they take effect, unless an earlier change is required by law or necessary for an urgent security measure. We explain the change and obtain renewed electronic acceptance where required. New consent-dependent processing requires a separate consent choice before it starts.

You may stop using future services if you do not accept revised terms. Changes do not retrospectively alter completed transactions or remove accrued rights. An updated public document does not overwrite the evidence of the version you previously accepted.

15 Relationship between documents

These terms, the Data and Payment Policy, the Patient Consent and Terms of Care and the accepted offer govern the relevant user services. The Privacy Policy explains processing and privacy rights. Professional and partner agreements apply to those roles separately.

Mandatory law prevails. The care document governs clinical consent; the Data and Payment Policy governs payment detail; the accepted offer supplies transaction-specific prices and benefits without silently changing general legal protections. If a provision is invalid, the remainder continues to the extent lawful. A waiver on one occasion is not a general waiver.

The user’s identity and individual transaction information are kept in the account and related records, while the standard documents remain common to the relevant user group. Questions and copy requests: info@healthonline.app